Google play store app not working

Has your Google Play Store app stopped working on your device and shown some unwanted error? Then you can’t use it anymore until you would not fix this issue. There could be lots of reasons behind this problem and it is very hard to say which issue will be responsible for the not working issue of the Google Play Store app. But it never means that you can’t fix this problem as there are too many ways to resolve Google Play Store app not working problem. In this article, you will learn about the step-by-step process to fix the not working issue of the Google Play Store app on your phone.

Recommended solutions to Google Play Store not working Issue:

If you face issues like loading, opening, and downloading with your google play store app and want to fix this problem, get help from the information given below to fix the Google Play Store app not working. Here are the common google play issues that a user face:

  • Google play store is unable to download, install apps or games on your device.
  • Users can't download music, games, movies, TV shows, or other content from the google play store.
  • Google play store won't open or load properly.
  • Google play store app gets shut down or crashes while opening.
  • Apps on your device won't update or get stuck while downloading.

Solution 1: Check that you have a strong Wi-Fi or mobile data connection

  • Ensure that you have access to a strong Wi-Fi or mobile data connection. You can try to move in a strong network area or check the internet speed, then try to download the apps again on your google play store to fix the issue.

Solution 2: Clear the cache & data of the Play Store

  • Visit the Settings application on your mobile device.
  • Go to 'apps and notifications' and click on see all apps.
  • Look for google play store and click on it.
  • Finally, tap on storage and clear the cache.
  • Click on clear data.
  • Open the google play app and try downloading apps.

Solution 3: Restart your device

  • Long press the power key on your device till it shows you the restart option.
  • Click on the restart option and let the device reopen itself.
  • Now launch the google play app again and try to download the apps.

Solution 4: Check date and time settings

If your phone has incorrect date and time settings, then you may also get plenty of issues with Play Store and then you can simply fix the issue after updating the date and time settings through the below steps:

  • Open the Settings of your Android phone.
  • Now tap on Date and Time under the System.
  • Check whether you have enabled the Automatic date & time option or not and if not, then you can manually set the date and time.
  • You can also try to check the time zone as per your area or country.
  • Now you can try to access the Play Store app on your Android phone.

Solution 5: If you're still having trouble:

Clear cache & data from Download Manager

  • Open Settings on your phone or tablet
  • Locate apps and notifications, then click on app info or see all apps option.
  • Tap on 'more' then go to the 'show system' option.
  • Click on 'download manager.'
  • Hit the storage or storage and cache and finally tap on the clear cache option.
  • Click on clear storage, then clear all data and press OK.
  • Launch the google play store again and begin downloading apps.

Clear cache & data from Google Play Services

  • Launch the Settings app on your respective device.
  • Tap on apps and notification, then click on see all apps.
  • Go to google play services.
  • Click on storage, then clear cache.
  • Finally, tap on clear all data and press OK
  • Open your google play app and try downloading again.

Solution 6: Uninstall & reinstall Play Store updates

  • Ensure that you are using a strong data connection.
  • Now on your device, go to the settings app.
  • Locate apps and notifications.
  • Find the play store and click on it.
  • Navigate the more section on the window and click on uninstall updates option.
  • Click OK when you are asked to change the play store app back to the factory reset version.
  • At last, open the app and try to download apps.

Solution 7: Check for Android system updates

  • Open the Settings app on your mobile phone or tablet.
  • Tap on the system, go to the advanced option, and click on system update.
  • Check if the latest version of your device is updated or not, and update it if required.
  • If your device is outdated and has an unsupportive android version, then also google play app might not work properly.

Solution 8: Remove & re-add your Google account to your device

  • Users can remove their google account entirely by following the given instructions to make the google play app work properly on the device. However, make sure that you back up the important data before moving forward with the steps.

First, remove your account:

  • Open the Settings app on your device.
  • Click on the accounts option.
  • Tap on the Google account section, then go to the remove account option.
  • You might need to enter the device pin or pattern to remove the google account from your device successfully.  

Next, re-add the account:

  • Get hold of your tablet or mobile phone and launch the settings app.
  • Navigate the accounts option, click on add account, then tap Google.
  • Now follow the prompted instructions to add the google account on your device.
  • Launch the google play app store.
  • Click on your profile at the top screen of the home page.
  • Check your account details on the play store app.
  • And tap on the down arrow to change or switch the google account.
  • At last, try to download apps on your device and see if the problem got fixed or not.

Solution 9: Restart your phone

  • A lot of time restarting your phone also fix plenty of technical issues and you can very easily fix the not working issues of Google Play Store app.
  • You can simply restart your phone and then check whether your problem is resolved or not.

Solution 10: Force close the Google Play Store

sometimes force closing an app may also fix the varied technical issues and if you are getting the issue with your Google Play Store, then you can simply force close it with the help of below instructions:

  • Open the Settings of your Android phone.
  • Now tap on the Apps option.
  • Tap on All and then select your Google Play Store from the list of apps.
  • After that, tap on the Force Stop tab.
  • Now re-open the Play Store app and then access it.

Solution 11: Clear app data of Play Store

  • Go to “Settings”.
  • Scroll down a little and tap on “Apps”.
  • Tap on “Google Play Store“
  • Find and tap on “CLEAR DATA“.

The information and ways to fix the google play app store will help you out definitely. This is how you can fix the Google Play Store app stop working issues and if it does not help either, try contacting google play store developer support for help.


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